1. Do you offer refunds or returns?
No. All sales are final. Due to the customized nature of our products, we do not offer refunds, returns, or exchanges. Please review all order details before submitting.
2. How long does it take to receive my order?
Our processing time is typically 5-7 business days, followed by standard shipping (3-5 business days). During peak seasons or sales, there may be slight delays. You’ll receive tracking once your order ships.
3. Can I make changes to my order after it’s placed?
Once an order is submitted, we cannot guarantee changes. If you need to correct something, email us immediately at [email protected] and we’ll do our best to assist — but no promises if production has started.
4. What if my item arrives damaged or there’s a mistake?
If your order arrives damaged or there’s an error on our part, contact us within 48 hours of delivery with photos and your order number. We’ll make it right.
5. Do you accept custom orders outside of your current merch?
Yes! We offer custom designs for individuals, businesses, and events. Email us at [email protected] with your idea and we’ll bring your vision to life.
6. How do I know what size to order?
We recommend checking the size chart listed with each product. If you’re between sizes, size up for a more relaxed fit.
7. Where do you ship?
We currently ship within the U.S. only. Stay tuned for international shipping options in the future!
8. Who can I contact if I have questions?
You can reach us anytime at [email protected]. We aim to respond within 24-48 hours.